For returning City, Sixth Sense or Sensoric products, please follow these simple steps:

  1. Before returning the products, please download a copy of our RMA form by clicking here
  2. Once downloaded, please fill in all the yellow highlighted sections of the form, and e-mail the completed form to returns@citytech.com
  3. Once sent, you can ship the products you wish to return along with the completed RMA form. Please note that you do not have to wait for an RMA number before shipping products
  4. Upon receiving the products, we will issue you an RMA number as acknowledgement of receipt, noting any discrepancies between the return form and product received, within 48 hours
  5. We aim to test all returns and report our findings to you within 20 working days; a disposition note will be sent to you detailing our findings and our actions
  6. Any credit or replacement notification will be sent within a further 4 working days

For more information on our warranty returns process please click here. Should you have any questions relating to our returns process then please do not hesitate to contact us:

c/o Returns Dept.
City Technology
City Technology Centre
Walton Road, Portsmouth
Hampshire, PO6 1SZ
United Kingdom

Phone: +44 (0)23 9232 5511
Fax: +44 (0)23 9232 6611


Effective Date: 21st June 2019