Warranty Returns Process for Sensoric Products

For returning Sensoric products, please follow these simple steps:

1. Before returning the products, please request a unique RMA number in the first instance by e-mailing us at sales_europe@citytech.com
2. Upon receipt of the number, please ship the products to our Bonn facility (full address below) stating both the RMA number and the reason for return; this will aid in our investigations and reduce the total turnaround time
3. We will aim to test all returns and report our findings to you within 7 working days
4. Credit or replacement orders will be raised within a further 7 working days

Should you require a full test report on the returned product then please state this along with the RMA number. Please note that test reports may be subject to an extended response time to allow for the necessary testing to be completed.

Please note that our returns process for returning City (and Sixth Sense) products is different to that of our Sensoric products, for information on our City warranty returns process please click here. Should you have any questions relating to our returns process then please do not hesitate to contact us:

c/o Returns Dept.
Sensoric Gas Sensors - a division of MST Technology GmbH
Justus-von-liebig Strasse 22
53121 Bonn
Germany
 
Phone: ++49 (0)228 52 66 40
Fax: ++49 (0)228 52 66 439

Effective Date: 25th August 2009