Warranty Returns Process for City & Sixth Sense Products

For returning City or Sixth Sense products, please follow these simple steps:

1. Before returning the products, please download a copy of our RMA form by clicking here
2. Once downloaded, please fill in all the yellow highlighted sections of the form, and e-mail the completed form to returns@citytech.com
3. Once sent, you can ship the products you wish to return along with the completed RMA form. Please note that you do not have to wait for an RMA number before shipping products
4. Upon receiving the products, we will issue you an RMA number as acknowledgement of receipt, noting any discrepancies between form and product, within 24 hours
5. We aim to test all returns and report our findings to you within 7 working days; a disposition note will be sent to you detailing our findings and our actions
6. Any credit or replacement notification will be sent within a further 4 working days

Should you require a full test report on the returned product then please state this in the RMA form. Please note that test reports may be subject to an extended response time to allow for the necessary testing to be completed.

Please also note that our returns process for returning Sensoric products is different to that of our City products, for information on Sensoric warranty returns please click here. For more information on our warranty returns process please click here. Should you have any questions relating to our returns process then please do not hesitate to contact us:

c/o Returns Dept.
City Technology
City Technology Centre
Walton Road, Portsmouth
Hampshire, PO6 1SZ
United Kingdom

Phone: +44 (0)23 9232 5511
Fax: +44 (0)23 9232 6611

Effective Date: 25th August 2009